Frequently Asked Questions

Yes, all our translations are completed by NAATI certified translators. Each translation comes with a certification statement that includes the translator's NAATI practitioner number, ensuring your documents meet the requirements of Australian government departments and institutions.

NAATI (National Accreditation Authority for Translators and Interpreters) is Australia's national standards and accreditation body for translators and interpreters. NAATI certification ensures that translators have demonstrated their competence through rigorous testing and meet professional standards.

We provide NAATI certified translations in over 70 languages, including Chinese, Arabic, Vietnamese, Hindi, Spanish, Korean, Japanese, French, German, Italian, Greek, and many more. If you need a language not listed, please contact us to check availability.

Ordering is simple: visit our website, select your translation service type, upload your documents, and complete the checkout. You'll receive a confirmation email with your order details. Our team will begin work immediately and deliver within the specified timeframe.

Our NAATI certified translations are suitable for submission to Australian government departments including the Department of Home Affairs, state and territory transport authorities, educational institutions, and other official bodies that request certified translations.

Yes, we offer express translation services. Our Self-Service Extract translations can be ready from 1 hour, Extract Translations within 1 business day, and Full Translations within 1-2 business days. Please note these are typical turnaround times and not guaranteed.

We translate a wide range of documents including birth certificates, marriage certificates, driver's licences, academic transcripts, diplomas, police clearances, passports, ID cards, medical records, employment references, and many other official documents.

We accept most common file formats including PDF, JPG, PNG, JPEG, HEIC, and other image formats. For best results, please ensure your documents are clear, legible, and show all text that needs to be translated.

No, you don't need to send original documents. Simply upload a clear scan or photo of your document through our website. We work from digital copies to provide fast and convenient service.

Extract translations include key information fields from your document (names, dates, places, etc.) in a standardised format. Full translations provide a complete translation of every element on the document, including all text, stamps, and seals.

Yes, we can translate handwritten documents provided the text is legible. If certain parts are unclear, our translators will note this in the translation. Please ensure you upload the clearest possible image of the document.

Yes, we translate official documents from any country in the world. Our network of NAATI certified translators covers documents in over 70 languages from all regions globally.

Our pricing is straightforward: Self-Service Extract Translations are $44.95, Extract Translations are $59.95, and Full Translations are $89.95. These prices are per document and include the NAATI certification.

We accept all major credit and debit cards including Visa, Mastercard, and American Express. Payment is processed securely through our website at the time of ordering.

Our standard pricing covers single-page documents. For multi-page documents, additional fees may apply depending on the total content. The final price will be displayed before you complete your order.

If there is an error in your translation caused by us, we will correct it free of charge. For other refund enquiries, please contact our support team who will assess your situation on a case-by-case basis.

No, our pricing is transparent. The price shown at checkout is the total amount you pay. There are no hidden fees for certification, digital delivery, or standard processing.

Yes, you will receive an invoice via email after your payment is processed. This invoice can be used for tax purposes or reimbursement claims. If you need a specific format, please contact our support team.

All translations are delivered digitally via email as PDF documents. You'll receive your certified translation directly to the email address provided during ordering. Digital copies are widely accepted by Australian institutions.

Our typical turnaround times are: Self-Service Extract Translations from 1 hour, Extract Translations within 1 business day, and Full Translations within 1-2 business days. Please note these are indicative times and not guaranteed.

Our standard service provides digital PDF copies. If you require a printed hard copy, please contact our support team to discuss options. Most Australian institutions accept digital certified translations.

Each translation includes a certification statement confirming accuracy, the translator's NAATI practitioner number, signature, date of translation, and language direction. This certification meets the requirements of Australian authorities.

Yes, you'll receive email updates at each stage of your order. You can also contact our support team for status updates on your translation at any time.

For urgent translations, our Self-Service Extract option can be ready from 1 hour. For other services, please contact us before ordering to discuss your deadline and we'll do our best to accommodate your needs.